Having identified the main needs or requirements of the clients, the immediate consequence is to do the same to try to satisfy them or even overcome them, and for this it is required to possess a disposition of adequate spirit and a capacity defined as:Ī. Society: awaits the transmission and production of knowledge.Organizations: they require human talent to achieve their objectives.People: demand the construction of capacities to be a happy and productive citizen (knowledge, skills and attitudes).It should be noted that each of these demands gives way to a deep analysis, which will not be given here. To synthesize, clients or users of academic services can be cataloged in three areas, which must identify the recipients of the best response that the academy should offer, these are:Īlways, in a tight synthesis which probably leaves aside other aspects that could be considered as substantive, in the three areas mentioned we can dare point out the main demand to the academic sector of each one. Identify in an unobjectionable way who the clients are: Let us now turn to eight possible implications, drawn from the previous considerations:ġ. To the definition we have added the aspect of the clients, because it is on their consideration that our opinion about the implications of the international norms of quality in Higher Education gravitates. “A dynamic state associated with products, services, people, processes and environments that meet or exceed current expectations.” Maguad and Krone (2012, p. When considering the “constants” or “regularities” of the definitions of quality, one can pose a definition such as Maguad and Krone’s:
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